Your move
Collect twenty real customer questions
Your inbox and support history reveal what customers actually need answered.
Collect repeated questions from real conversations and start with the routine, low-risk ones. Twenty questions is the PickBits starter inventory, not a required minimum.
Do this now
Three moves, in order.
- Copy questions from email, chat, calls, reviews, or support notes.
- Group wording that asks for the same decision without erasing important differences.
- Separate routine answers from complaints, refunds, safety, legal, privacy, and other judgment-heavy cases.
Build the artifact
Customer question bank
Copy these fields into a note, document, or sheet you already use.
Customer words
Exact question
Frequency evidence
Where else it appeared
Answer owner
Who approves the answer
Risk
Routine or human-only
Give AI the bounded job
Prompt from your artifact—not from vibes.
Group these customer questions without answering them. Preserve exact wording, identify repeated intent, and flag anything involving complaints, money, safety, privacy, legal terms, or an exception as HUMAN REVIEW.
Before you use it
The work leaves your hands only when:
- Questions came from real customer records.
- Sensitive cases are separated before drafting.
- A named person owns the approved answer.