Your move
Attach an approved source to each answer
AI should retrieve your policy, product detail, or past answer instead of guessing.
Point every routine question to the current policy, product record, service detail, or approved past answer that governs it. If no source exists, the system asks instead of guessing.
Do this now
Three moves, in order.
- Choose the source with authority for each answer, not the source that is easiest to find.
- Record its owner, location, and review date.
- Write the rule for conflicts: which source wins and who resolves uncertainty.
Build the artifact
Approved source map
Copy these fields into a note, document, or sheet you already use.
Question
The grouped customer question
Approved source
Policy, product record, service detail, or approved answer
Owner
Who can change or approve it
Conflict rule
What wins if sources disagree
Give AI the bounded job
Prompt from your artifact—not from vibes.
Build a question-to-source map from the files I provide. Do not answer from model memory. For missing, conflicting, or stale sources, output ASK OWNER instead of filling the gap.
Before you use it
The work leaves your hands only when:
- Every routine answer has one named authority.
- The source is current enough for this use.
- Missing or conflicting sources stop the draft.